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  • Golden Radiant Strategies offers a wide variety of service consulting for Support, eService, Field Service and Professional Services operations for technology companies. We have helped industry leading service and support operations enhance operational efficiency and drive world class levels of performance, while improving customer satisfaction and loyalty.
  • We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management techniques to provide you with high-value services and deliverables that will improve your business. As veterans in the technology support industry, we understand the value of strategically aligned service operations, clear management analysis and practical implementation techniques that yield measurable return on investment. Our highly regarded consulting services can help you address a wide variety of business challenges.
  • Our team of executive level service professionals, each has over twenty or more years of industry experience covering Support, eService, Field and Professional Service operations. Our management consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service and support operations. They have spent their careers running service operations and solving the complex problems that challenge the industry.
  • The SCP eService Standard defines seven major criteria required to operate a successful eservice operation. These technical support criteria are broken down into detailed business elements, each with specific measurable results. The outcome is a framework representing approximately 35 major factors used to determine the overall effectiveness of eservice and online support operations.The SCP eService Standard represents the broad scope of business practices necessary to deliver the highest quality eservices. Companies that execute well in all of these areas will ensure they are maximizing their capabilities and have optimized business processes to drive higher levels of operational performance, customer satisfaction and loyalty.

An organization can attain certification against the standards through successfully completing a certification audit. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification.